Frequently Asked Questions (FAQ) | Empire Office Cleaning
Looking for dependable, top-rated office cleaning services in Buffalo, NY? You’re in the right place. We’ve answered the most common questions facility managers, business owners, and operations teams ask when looking to hire a trusted janitorial company for recurring commercial cleaning.
Whether you manage a busy corporate office, a medical suite, or a multi-tenant commercial space — we’re here to keep it clean, compliant, and welcoming every day.
Most Common Questions:
What types of commercial spaces do you clean?
We specialize in cleaning office environments, (small, medium and large) across the Buffalo, NY area. Our team services corporate headquarters, medical offices, law firms, call centers, financial institutions, logistic offices, warehouse offices, and other high-traffic professional spaces.
What is included in your recurring office cleaning services?
Our general office cleaning services typically include:
Wiping and disinfecting of desks and work surfaces
Dusting of flat surfaces, ledges, and vents
Restroom cleaning and sanitizing
Breakroom and kitchen cleaning
Trash removal and liner replacement
Vacuuming of carpets and floor mats
Sweeping and mopping of hard floors
We customize every cleaning plan based on the layout, number of employees, daily foot traffic, and your facility’s needs.
How often should my office get cleaned?
Small Offices (Fewer than 10 employees): Weekly cleaning is typically sufficient, covering tasks like vacuuming, dusting, and disinfecting high-touch areas.
Medium-Sized Offices (10–50 employees): Cleaning 2–3 times per week is advisable, focusing on shared spaces such as restrooms, kitchens, and conference rooms.
Large Offices (Over 50 employees): Daily cleaning is recommended to maintain hygiene and a professional appearance, especially in high-traffic areas.
What is janitorial cleaning?
Definition: Janitorial cleaning refers to routine, day-to-day cleaning services that keep a facility consistently clean and well-maintained.
Key Characteristics:
Performed daily or multiple times per week
Involves light-duty, general cleaning tasks
Usually performed after business hours or during low-traffic times
Examples of tasks:
Emptying trash bins
Dusting and wiping down surfaces
Restroom sanitation
Vacuuming carpets and mopping floors
Replenishing supplies (soap, paper towels, etc.)
Goal: To maintain a clean, hygienic, and orderly environment on a regular basis.
What is commercial cleaning?
Definition: Commercial cleaning is a broader term that includes more intensive, less frequent, or specialized cleaning services for businesses, often performed in addition to routine janitorial work.
Key Characteristics:
Often done monthly, quarterly, or as needed
Involves deep cleaning or specialty services
May require special equipment or certifications
Examples of services:
Deep carpet and upholstery cleaning
Window washing (interior and exterior)
Tile and grout cleaning
Strip and wax of VCT flooring
High dusting or HVAC vent cleaning
Goal: Handles deep cleaning needs and ensures long-term cleanliness and preservation of building assets.
Do you restock restroom and kitchen supplies?
We sure do. We can monitor and restock:
Toilet paper
Paper towels
Soap and sanitizers
Trash liners
Restocking these supplies is an essential part of our recurring janitorial plan.
Questions on Getting Started:
How do I get a quote for my office?
Easy — visit our Contact Page or give us a call. We’ll schedule a walkthrough of your office and send a customized, no-obligation cleaning proposal within 24 hours.
Do you offer contracts or flexible terms?
We believe in earning your business, not locking you in. While we do offer service agreements for consistency, we also work with month-to-month terms for maximum flexibility. Ask us what’s best for your business needs.
What sets Empire Office Cleaning apart from other janitorial companies in Buffalo?
Here’s why office managers and business owners trust us:
✅ We specialize in large, high-traffic offices
✅ Our staff is reliable, trained, and background-checked
✅ We’re Buffalo-based — locally owned and responsive
✅ We build custom plans that grow with your business
✅ 5-star communication and consistent quality control
✅ We show up — our goal is to make your life easier, not harder!
What areas of Buffalo do we service?
We proudly clean offices throughout Buffalo, NY and surrounding areas including:
Cheektowaga
Hamburg
Lake View
Elma
West Seneca
Orchard Park
Blasdell
Lancaster
Depew
Can a commercial cleaning company save me money?
Yes, hiring a commercial cleaning company can absolutely save you money — and here’s how:
Lower Labor Costs: No need to hire, train, or manage in-house staff. You only pay for the services you need.
No Equipment Expenses: Cleaners bring their own professional tools and supplies, saving you from big upfront costs.
Fewer Repairs: Regular cleaning extends the life of carpets, flooring, and furniture.
Healthier Workplace: Fewer germs means fewer sick days, which boosts productivity.
Reduced Risk: Cleaning companies know compliance standards and carry liability insurance — lowering your risk.
Outsourcing cleaning isn’t just about cleanliness — it’s a smart financial move.
Are you insured and bonded?
Absolutely. Empire Office Cleaning is fully insured, bonded, and compliant with New York state commercial cleaning regulations. Every team member is vetted and trained to ensure reliability, safety, and professionalism on every job.
Do you clean during or after business hours?
Most of our clients prefer after-hours cleaning. We will come in to clean after your office closes. If you have multiple shifts operating at your business, we will schedule our cleaning at the best time to clean your facility efficiently and with little to no disruption to your day to day operations.
Why Choose Us?
Because we make commercial cleaning simple, reliable, and stress-free.
We’re a reputable local company known for showing up on time, delivering consistently high-quality results, and keeping communication clear and responsive every step of the way. Our team takes pride in doing the job right — so you don’t have to think twice about it.
At the end of the day, we’re in the business of making your life easier by creating cleaner, healthier spaces you can feel good about.
Still Have Questions?
Let’s talk! We’re happy to answer any questions or schedule a walkthrough of your space.
Call us or send us a message and let’s create a clean, professional space your team will love.